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| Planning Before You Order |
| How do I get started? |
The best place to get started is at our showroom, where you can see and touch the different materials that we offer and get answers to your questions. Or, give us a call and ask for one of our sales representatives at 717-626-6268.
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| What Countertop/Surfacing materials are available from HH Ross? For more information on any of these materials, please hit the hot link. |
| HH Ross does not fabricate countertops in lower cost materials such as tile
and laminate.
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| What are HH Ross's Showroom Hours? |
Our showroom hours are Monday — Friday 8 a.m. to 5 p.m. You may also call to schedule an appointment with one of our knowledgeable sales representatives at 717-626-6268.
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| Do I need to remodel the whole kitchen? |
No, you may just replace your countertops.
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| How do I get a preliminary estimate for my project? |
| Based on your sketch and a few basic details, we will provide an estimate for the cost of the project. Then, with more precise drawings, material selections and measurement, we can prepare a more accurate estimate for the job. Estimates are free and we can usually get back to you within a day. |
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| Order Information |
| How do I place an order? |
Let your sales representative know you want to proceed. Your contact at HH Ross will then go over all the details concerning your job and write you a detailed proposal showing all the work to be done and the final cost of the project.
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| Does HH Ross accept payment by credit card? |
| Yes, we accept Visa, MasterCard and Discover. |
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| Installation |
| What is the HH Ross policy on scheduling? |
HH Ross tries very hard to accommodate every customer when it comes time to schedule a job. We try to be flexible, have a tentative time from our customer, and follow through on keeping the schedule. By communicating clearly and regularly, we will be able to meet all our obligations to the customer.
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| What is "Templating" and why do you have to do it? |
Every job that we fabricate is custom designed for a specific customer. So in order to get a perfect fit, we need to take detailed measurements at the customer's location where the countertops are to be installed. We use these measurements to make a "Template" of the exact design for the project. (This Template is then used during the fabrication process in our shop.) We call this process "Templating." For us it is the critical quality step that ensures we get every job right the first time!
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| What is the "Template and Tear Out procedure? |
| Click here to download a PDF document explaining the Template and Tear Out procedure. |
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| Warranties and Maintenance |
| HH Ross Warranty for Commercial & Institutional projects. |
Commercial and Institutional projects are backed by the HH Ross 1 year installation warranty and DuPont's 10 year product warranty for Corian solid surfaces and Zodiaq quartz surfaces. You can view DuPont's detailed warranty statements by hitting the links below:
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| HH Ross Warranty for Residential |
All Residential projects are backed by DuPont's 10 year limited installation and product warranty for Corian solid surfaces and Zodiaq quartz surfaces. You can view DuPont's detailed warranty statements by hitting the links below.
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| How to clean and maintain Corian surfaces. |
Most dirt and residue can be removed with soap and water. More information on cleaning and maintenance is available by clicking the on links below.
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How to clean and maintain Zodiaq surfaces. |
Most dirt and residue can be removed with soap and water. More information on cleaning and maintenance is available by clicking the on links below.
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| What are the guidelines for Natural Stone Countertops? |
| Click here to download a PDF document explaining the guidelines for Natural Stone Countertops. |
| What should I do as far as daily cleaning of my Granite countertops? |
Soap and water is the preferred method. Acids and lemon based cleaners should not be used on Granite.
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| When should I repolish or reseal my Granite countertops? |
Light colors need to be sealed at least twice a year, dark colors once a year.
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| Reference Information |
Check back in the Spring for a reference section for dealers.
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